Delivery & Returns Policy
We deliver our Products to all Countries and mainly UAE. Shipping will be done by a third-party courier.
Delivery within UAE cities shall be in 2-3 working days and from 4 to 10 working Days to Other Countries. UAE Delivery Fees will be a Flat Rate of AED: 25 and Delivery Fees outside UAE will be mentioned on the checkout page depending on the country and location. Avoid any delivery delay by providing your full address along with your contact details.
Free delivery for orders above AED. 500
Our Products are non-returnable, unless they are faulty. We always aim to deliver high quality products to you. Should you receive a damaged Product, defective Product or an incorrect order then please contact us via e-mail email@example.com within 3 working days.
Damaged or defective Products should be returned within 3 days of receipt to BIO GREEN INTERNATIONAL FZE LLC. For returns please contact us through email, whatsApp or phone. Upon receipt and inspection of the returned Products we may at our discretion issue a full refund, including any delivery fees if applicable, to your original payment card or replace the Product .
We will replace the Products or refund you provided that the defect or fault is not caused by normal wear and tear, damage caused deliberately or accidentally, negligence or if you fail to follow product care instructions or if the goods have been misused, altered or repaired without our approval.
Returning Products is always at your risk. If you return any Product for any reason, you must ensure that it is adequately packaged and insured. We will not accept any responsibility for damage caused by inadequate packaging by you or if the Product is damaged or lost while being returned to us.
Refunds will be done only through the Original Mode of Payment and will be processed within 7 working days depends on the issuing bank of the credit card.
Cancellation of an Order
If you wish to cancel an order, please notify us within 24 hours since the order is placed so that we can only cancel an order providing it has not yet been dispatched by us.